Business Environment Essay

Recruitment and rememberingThe assume of recruit- at that place is been a radical position arisen for Customer assistance Executive in Buffs Supplies LTD. As now they contrive a website developed, in that respect is a requirement of person who burn run the website effectively, and misrepresent a true(a)ly good subroutine of the website to overhaul the melody to offer a good and modify receipts for their guests.Job translation- is at that place to pull up stakes a clear redeing of the hypothesise details for the commonwealth who atomic offspring 18 pass to apply. It let come out of the clo ticklines the things that he/she rule out do during his/her employment and it outlines the things that employer wants from the employee. So that Job commentary should include the following* The assembly line title/type* Position of the employee, who they fertilise report to* The location* A summary of the pedigree enterprises objectives,* briny(prenominal) purpo se/duties/responsibilities* Pay targets, and whatever(prenominal) potential increase, bene go a elans, uniform/dress jurisprudence* Hours/ holi day judgment of convictions* How to apply and deadline for applicationIve designed a job description document (please visualize attached document) for Buffs Supplies LTD to assist my man termr.Person specification- break-dances a better(p) understanding of what bod of person that au pasttic high society wants for the job, and to identify the cognizeledge, dexteritys and dexterity to require to do the job as well as to fit indoors the company. It should include the following* Educational/ efficiency- it is essential for professional jobs kindred lawyers, accountants as it is directly connected to their performance as well as they should know what they should/ should be doing. If you dont know the law you suffer non establish as a lawyer, simple* Experience and training- you may need to be run throughd to be equal to do a good job for your agency and its identic exclusivelyy for employers to specify length of time of experience on their job description. A good thing of being see is you may non need a booking to do certain jobs if you ar experient.* Personal recreate/ attri scarcees- its helpful for both iodine outies to understand for each unrivalled some other as it shows the requirement of passels genius for the job eccentric. Persons interest may relate to the job role, for type if you argon non comfort fit with approaching to stranger, you may non be suitable for jobs deal sales person who deals with customers t star to face as part of their job role, if you enjoy talking to lot you office enjoy the bleed and triggerd to be at drill, meaning that winner go away be a closer for you.Ive designed a ad hominem specification with my job description for customer service executive.(Please see attached sheet)Different methods of advert a jobThere atomic number 18 number of method that you gage subprogram to spread abroad your job nothingness arises. It helps the company to reach targeted group of prospect and it exponent also take c be on the plenty who volition be your gitdi realize to choose where you would like advertise the job va arseholecy. First of completely you entrust need to give up a good job description to help the washstandnisterdidate what youre looking for. Im departure to write nigh opposite methods.1. Internal Advertising- you sens employ people in spite of appearance the brass kind of of getting around one from outside. It mogul be cost cost-effective as you exponent not dumbfound to profits for recruitment dominance to advertise your job, when you can put it on your companys website, employees board, send internal e-mails to e truly(prenominal)one and even put it on companys facebook page. It is single-valued functionful beca commit if someone wants to climb to the ladder, they can do so by applyi ng for the job vacancy.2. Online- you can advertise it by online through job websites much(prenominal) as Monster, Job Centre website and so forth Advantage of online advertising is you might be able to reach a lot of people and they can search by location, industry or job titles they deal to apply.3. Recruitment Agency- you can also advertise it through these agencies with a half-size charge. They ordain advertise the job, maybe create the job description harmonize to the company needs and asses the applicants to ensure they meet the minimum requirements. It might be char causeerful for them if the company needs a stave urgently they can rapidly find someone to cover as they assimilate a piles of member who be seeking for jobs. they also4. Newspapers- this is a offline excerption you can advertise it on a topical anaesthetic newspapers to let the local know about the job vacancy.Importance of faculty propertyI think recruiting a new staff is an expensive, beca social function you allow for leave to advertise the job, do the search on the applications, interview them individually and also formerly you got the right candidate you forget stupefy to train them from the derail pointing e very single fire points etc.Instead of going through all these you can try to retain the staffs you already has so that person is already know the companys style and people so it lead be easier for him to act/deal with things. It is good for the company image and report card to promote people within the judicature. If someone got hired and leaves after a month It give ca lend oneself a problem, because they will reserve to do the recruitment process all over again and spend coin to recruit the person will be a countervail. Existing staff might be overworked so it will lead to unhappy employees and they will not perform their dress hat as theyre tired of eagle-eyed hours and covering for someone else.However, vexationes can avoid this situation by ret aining staff as if the person deposited within the organisation and got promoted it is plausibly for the person to stick out doggeder and work to a greater extent breatheder as he will encounter he is achieved something after working for the company.Ways of improving staff retention pass judgmentBusinesses calculate to see how long their staffs ar tending to perplex with the company using the following formula.Number of staff leaving a division 100Average number of staff employed that yearThis formula helps them to identify any problem so that Human recourse can act on it to query what is going on by preparing surveys for staffs to complete or organise an open meeting with their staffs to know b arely what is going on, what is that they are happy and not happy with, so that they can act on it straight away.Reason to support high rate this is when employees are not happy with the work they do, or the environment they work with, or even the trouble they are working for. It could be anything to be not happy as adult male digestation is increasing with the technology. However, employers should provide the right ease with the right motivation to hold up the employers happy and juice them effectively.Ways to avoid these situations to improve the rate you can do all sorts of things like showing them that they (employer) really care about them by perceive to what they corroborate to swan, support them with their life, or organise some outside work events like weekend bowling competition to help them work close with each other. Make the work place more challenging by doing competition with a price, a little investment wont lick down the company, in that way work place might be more interesting and staff will perform better. demand is a key thing to get a better out of the staff and keep them within the business as well.b) Describe principal(prenominal)(prenominal) employability, interpersonal and personal skills required by the new customer s ervice executive.Organisations often look for people who are skilled or experience so that it will be easier for both parties, from the employers view it helps them to replace the proletarian quickly and it may just some funds as there might not need of training for face if he is deft as first aider, and the job requires to have a qualification the company does not have to train the staff who already has the qualification for it, from the employees part of view it might be easier for him to do the job and as he is experienced he will have an idea of what he is anticipate to do, and will be paid as a full employee, I mean some organisations accept lower wage for those who are not experienced enough.Employability skills this is the basic skills that are needed to get, keep, and do the job. It is prerequisite for the candidate to have or knowledge these skills as it can be negotiable during the employment as they go up the ladder in a modernised environment. It includes the following1. Qualification/ Previous experience in akin(predicate) role and industryYou may not need any qualification for some profession, but you will need your GCSE or NVQ qualification for some job roles for example if you are seeking to work as work as such, you may even not need any qualification as long as you are experienced enough or maybe your employer will provide a full training to do the job. However, for professions like accountant and lawyer or high positioned job role which requires specialised skills/ qualification, you will by all odds need not only when GCSE but at least a Bachelors Degree to be imagineed in your application. According to my ponder book Im on the right track to develop and educate myself further.Having an experience in correspondent role is always a bonus for employers and it is more likely for employers to envision those who are experienced and it is big that you mention it on your CV or letter indicating that you have worked in this rol e before. However, previous experience in similar industry is very beneficial for the employer, because they can get development about their competitors as well as an idea of how they worked to be more effective so that they can walk in a kindred level of their crowd. For example when I applied for a job in Harry Ramsden, Ive put on m CV that I used to work in McDonalds, so I knew that I would definitely be invited for an interview so I did, on my interview they asked me that how McDonalds motivate their workers to stay with the business longer as I worked there for quite long time, I said to the lady that if you hire me Ill make out you how they did it, and she smiled at me and welcome aboard It shows that it is useful for the candidates as well as the business.2. Knowledge of product/servicesThis is one of the essential have knowledge. For example you will obviously need to know about your product if you are a sales person, you should have a good knowledge of what you are goin g to sell. If you dont know of your product, you cant maybe persuade to sell it to different person.3. Effectiveness in meeting personal and aggroup targetsAs every business work towards achieving their aims and objectives, you must be able to meet targets to do so in the first place. You should clear indicate if you have met any previous targets during your previous employment and any achievement, improvement you have set as a target for yourself other(prenominal) years, showing that to an employer will help you to get the job and it shows/proves that you are able to meet targets because of your previous achievement.4. Ability to observe and raise professional beatsThere is a quote I know from my res publica it says if you work your transfer grueling, your mouth will also work punishing, which means if you work hard, you will be able to feed yourself, same as that if you work hard and have a great office towards you work then you might get a reward/promotion. In business you are a professional, so you have to be professional to people taken be considered seriously and every organisation have a set of threadbare which you should meet.Personal skills anyone have their own character and attitude from their childhood. It might be difficult for some to change that in a day because of the job you are doing, but for some it doesnt matter as you can learn them from others or on your own. Basically if you have the right attitude that the employer wants, it will attract the employer towards you as you are the right candidate for the job. For example if you are a kind, understanding, a good meeter and most significantly patient and stabilize, then you are suitable for jobs like carer or advisor as the job itself requires you to be alleviate and a good listener as you will be hearing all kind of things and dealing with the public.A personal skill requires you to have the following1. Patient and hard workingPatient is a very difficult thing that human bein g can face in difficult situations. I would consider a person who is very patient is a very calm and collective person.For some jobs you will have to be patient and calm at all times, if you can do that employers are very like to keep them as it is difficult to find these kind of people in our society and I accept do your business successful is hard work and them patient. I mean you work very hard to do your business, and it might not be success as you want it to be, so you will have to be patient to drink the juice of your ingathering you plant.2. Team workAbility to working as a squad or a part of a team is essential for you and for your employer. If you are a peoples person/ easy to get on with people you might/can be a good team player as it is all about communicating and understanding each and everyone one of the team players. Employers will always look for a people who can work with the team as if you have a say of different people you can get the work through with(p) q uickly and more effectively, because the things you dont know, the other people might know so it is better for more brain than only one.Interpersonal skills this is the skill that how you approach or deal with people and also how well you fade with others.Customer Service ExecutiveEmployee SkillsPersonal SkillsInterpersonal Skills* honorable pen and spoken skills* Good IT knowledge* Previous experience in customer focused environment** A good team player* trouble solving* Hard working* Friendly* Professional** An excellent communicator* Good with people*c) Assess the importance of employability, interpersonal and personal skills in the recruitment and retention of staff in a selected organisation.Ive chosen The Manchester College to survey in this task I think The Manchester College is the grownst college in Manchester and in the UK.It is important for the college to consider employability and personal skills when recruiting staff as it is an educational institution, I call b ack the teachers should be educated as a teacher and also the depicted object of their own to give their scholarly persons the best knowledge possible. If the college needs to hire a new staff they should consider to hire experienced staff to save that money to put towards the lively staff training, bonus for those who worked overtime during the recruitment process, so that people get rewarded after the hard work theyve done for their organisation, in doing that college manages to keep their staff happy, that means it is likely for them to stay within the organisation longer.To work more efficient college can carry out a skill auditing to identify the skill gap within the organisation and decide whether to hire new staff or train their existing staff. Communication is the key skill that college needs to have to be able to understand their student and their needs, so it is essential for their staff to have crocked communication skills in pen and verbally as it is a large organis ation people will need to communicate in writing. Employees of the college should be presented and act in a professional manner, so that student and teachers will be look separately.Employability skills will be required for teachers as they have to be qualified in certain areas, whereas administrator of the college will not need to have a qualification if she/he is experienced enough. undertaking 2a) Select an organisation and describe the master(prenominal) physical and technological re cites that are involved in the running of your selected business.Physical resources this is the things that business can use to run their day to day activities includes machinery, buildings and facilities.For my chosen organisation The Manchester College, it is very important for them to use all the resources to run effectively. They are number of main physical resources which needs them to run the business.1. Building and FacilityBuilding of your business may play an important role as you might not think, it is very important for businesses to have to well presentable building as it is effective in many different way. For example in my country there is a bank called Coin and the building is round and sumptuous coloured. Anyone who saw that building will know it is a bank and will go straight to it as it is located near the airport, foreigners will have to get their money changed before they take a taxi etc. I think the prettiest campus of The Manchester College is Openshaw and it has a lots of facilities that is available for students and staffs to use such as IT suites for multimedia students, an award winning training restaurant, workshop for construction, applied science and electrical students, cop and beauty salons etc. I think the facilities that are available for student and staffs are amazing and it will be very useful for students to use these to improve their knowledge on things that they are studying.2. Materials and wasteThe need of materials will depend on the business type as they all use different things. For my chosen organisation they are likely to use papers, computers, printers, pen, pencil, projectors and all sorts of office equipment as they are small teachers offices. Businesses should keep a close eye on what they waste, if you do that it will help them to cut costs and work more environmentally friendly.3. Plant, machinery and equipmentBusinesses spend thousands of pounds on equipment and machineries to work more quickly and efficient. It is essential for them to have them and an up to date one as it helps the business run smoothly. For example teachers at The Manchester College use projectors to make it more easier for students to read or see what the teacher is teaching, and we have a subroutine library with computers which students and staffs can use to do their work.4. Security, insurance and tinge provisionI believe The Manchester College follows the Health and Safety act as Ive seen the fire exits and there were . A lso they must have the policies and provision if there is an event of fire, there must be a staff who are trained to lead the way or make way for people in that event to keep them calm and put them in the right direction, and the people who have come to study/work to the college should have had a training or at least shown the fire exits or false alarm to see if the fire alarm works and to people know what to do in that event. All the building must have insurance against things like this to ensure the building and the employee/customers are protected, so that in any case of accident the insurance company will give way for the person who is injured or pay money to the persons family in the event of death.Technological resources- are not only computers and printers which can be treated as physical resources. There are quartette main areas1. Intellectual propertyThis is the right to own ideas and have a right to concerning what happens to them, if the one of the staff has new idea th at no one has the business can protect it from others to use it so that business will only benefit from this idea to make more profit or attract more people. For my college if one of the teacher/ advisor got a new idea of having a nursery on site which can be paid by day and any student/employee can give their child it would be a good and new idea as it enables students with children to study/work and easy to bring her child to the place they study/work, and the business protected it, only The Manchester College can use this idea to bring in more students.2. Accumulated experience and skillsThis is an experience gained over a number of years when a person has come across lots of different issues to do with the job. There is a good side and not so good side by keeping employers for a very long time. Of course, it will be worth if the employee is the brilliant one, if so the level of experience will grow. Not so good side is if it the experienced staff is not handled carefully, it may result that you will have to pay more for them or give them a special condition whereas you can hire a new staff with the same or higher skills and pay low wages. For my college I think the employees are likely to stay longer and I think teachers are feel privileged when the student comes back to her/him to show what they have got out of their education that is gained from the teacher and college.3. software product licences, patents and copyrightI believe The Manchester College bought a license from Microsoft to use their Microsoft world power Pack as it will cost them cheaper than demoralizeing it individually and plant them on computers which they have a hundreds and thousands of them. So it is enabling them to use it unbounded with a one off payment. Often it is allowed for businesses to do so, not for single person/public. Patents and copyright has always been tricky to protect or should I say difficult to prove the person who stole it, because people may copy the whole id ea and change the mention of it to pt it on the market, so apparently it is different as it has a different name and maybe slightly different, but if people see it they wont even recognise or know the difference. I remember one girl was selling a hoody with the logo of the college without permission from the college back home, so the college found out and they fined her parents as she was not an adult herself.b) Explain how the management of human, physical and technological resources can improve the performance of your selected organisation.Human visionsEvery activity is carried put by human at The Manchester College and other businesses, so it is essential for businesses to have the right source of people to work towards their main aims and objectives. They must improve/ update their Human Resources to work effectively. I believe that my college try to manage its human resource at the level of standard as the best to provide the better hereafter and education for us the student s, considering the highly professional staff they have in my college, they hire the best possible staffs with ability and interest to care for students, so that staff will have better understanding of what students needs, also they train their staff wherefore with the new technologys or hire new staffs who have new skill which can be introduced to the other staff. To do those things there is department especially designed to do that job.Their main job role is to manage and examine the employees in the college, meaning hiring a new staff, train the existing ones to improve their employers ability to have the best source of employees. To manage its staff successfully the college tries to keep the existing staff as it is beneficial for the college as longer the staff stays, college wont have to advertise jobs and train them which costs money for them to do that, instead of spending money on new person who is starting as an approach level, the company invest in their people who have stayed with them on the long run so that the employee will feel that they belong there and work more harder.Team work is always important for organisations like Manchester College as it is very large organisation and everyone have to work as a whole to get the work done, to improve team performance organisation do things like group activity, staff meeting and staff day out to make them closer so that they work with each other more comfortably, if they work closely the organisation will benefit from the use of full staff performance and things will go quicker and smoother, so that they can move forward to their next objective.Physical ResourceIf the college have a good facility for students, it can attract more students and people would be looking to work for them as basic standard of facility needs to meet and higher would be an advantage. It also important for them to use these facilities with its full use and keeping them up to date as the things are developing very fast and thin gs are getting out of mode quickly. For example if the student had learned Microsoft Office 2003 in their IT class by the time they finish their studies and find work would be 2007 and he might struggle if the new employer has the newer version and he doesnt know how to use it properly even though it is similar to the older version, he will not get the all the benefit that the software is offering.Technological ResourceAs the college uses a lot of paperwork and papers, it is crucial to save them as they need to be used for hard evidence, however I would like to enkindle that teachers can send their assignment brief to student e-mails which college have provided for them it saves the trees and we are going to be use the e-mail which is one of the facility college improved last year and I think we are not making a full use of it and it feels it might be waste of money to have e-mail address and not using it, to motivate students to use their e-mail college can put their names instea d of student number which will look more real and nice, and not allow to have an access to any other mail service in the library so that student have no choice but to use it properly. If we can do that we will reduce the use of papers and use the facility which we dont use.Task 3a) Describe the sources of internal and external finance, available to Barneys business.There are two main ways that business can access financial resources1. Internal sources ( within the business)This is the money you can get within the businessOwners savings- I believe Barney has some money for himself if he is thinking to start a new business, because its the owners who are often invest in their company to cover the setting up costs. It might be the only source they available immediately for them as for sole traders like Barney, banks or other financial institution unlikely to offer a contribute as there is too much risk involved, and if you have that kind of money it is really good for the business as you will not have to pay it back by monthly or pay an interest.Capital from profit- this will become available after the business set up and operating. Once they have run for certain time, they may make some profit to invest into the business to run or buy more stock or buy new machinery to grow the business2. External sources (outside the business)There are number of different external sources that business can get money from to help them to set up or invest in.Banks- they can offer loans, overdrafts and business account to businesses but you will have to have a good business plan to get it. Loans are not easy to get and might not be a good option for small business as you must pay it back with interest in certain amount of time and if the company goes down the owner will end up with wide debt. The choice I would suggest is the overdraft for him as it is flexible and you wont have to pay a penny unless it is used, there are some banks who offer interest free overdraft, if you can get it will be a winFriends/Family- you can always seek for help from your friends and families and you can even offer them a share for return of their investment or just borrow some money from them to put towards the business if they are nice enough. I would say it is the best option of borrowing money as you dont pay interest and it is your family they will not give you to court unless you run with their money.Government grants- these are available from the EU, national/local presidential term. A grant is money you can receive as a business man a good thing about it is that you dont have to pay it back. If Barney falls under the age group of 18-30 he can get a low interest loan from Princes Trust.Task 4(a) The purpose of ciphers, and how they can be used to monitor and control the performance of Barneys business, including, the monitoring of actual performance against budget and the use of variance analysis.Budget is a written plan with spending which will occur and a revenue th at is need in the future to cover these costs. The purpose of it is it gives you clear understanding of what to expect to spend/receive in the future (coming year) to prevent or act any crisis before it happens. It also can be used as a communication between the employees to understand the objectives of the business and work towards it. For owners they can see how well their managers managing the budget plan and performance of them.Budgetary control1. Set objective for BarneyObjective for Barney could look like this* Do a business related course* bestow information on government grants* Find any other fund that is available to him2. Set a plan to how to achieve these objectivesHe can start of with* Do a year course in business related or hair styling course to have a better understanding of how business run away* Design business plan to show it to the banks and to apply for government grants* Get advise from people who are in the same business as his to find out what needs to be d one orderly* Do an online research on advise and support from government websites to collect necessary documents to apply for government grant* Hire someone to do research on the market things like where to open the salon, and what kind of people lives in the area, and what is the average income for people in that area to help to set a price etc.3. Prepare the planYou should produce a budget plan to attach it with your business plan to show how much is going to cost what and how you can manage to pay for it etc and you should compare it with the actual haoma to analyse the situation of what has gone wrong or right and then you can take some action to prevent it in the future and more experienced on the next budgeting.Task 5a) schooling the contents of the profit and deviation account and balance sheet for Wansbeck Motors Ltd and give an account of the worthiness of the business by explaining the purpose of each element. break up of balance sheet- is important as it shows the valu e of the business.* Assets things that business own* Liabilities ( debts a business owns)* Equity (the amount invested in the business)Purpose of profit and press release account- it shows how much money business making and how much money they are losing and you can identify it by looking at the profit and loss account to do something about it.