Bryan's Personality Assessment

17 June 2012 MEMORANDUM To: Edwin Sapp, General Manager From:Jason Brown compositors case:Changes to improve come up to Center As Robert Andrew salon & Spa continues to expand into a well-known franchise, major upgrades and changes ar required in rank to handle to vividness of vocals on a daily basis. With the up-to-the-minute number of employees, our chatter amount is averaging seventy-five missed expects per day. This add up merely includes those calls that were on hold for up to two minutes or more(prenominal). Since the addition and installation of our new phone system, I was up to(p) to produce a spreadsheet of the number of calls per day in analogy to the cartridge clip of day these calls came in. After reviewing the data c arefully, the term of day where our call volume is at its highest is between cardinal and two in the afternoon. In conjunction, this is the time of day where our call center is always an employee short due to lunch breaks. To protest you, our call center employees begin lunch breaks at xii noon and end between two and three in the afternoon depending on how many call center employees are working. As general manager, Maria Hedges, it is critical that you not single comprehend the problem at hand, but take progress to as soon as possible in causa to correct this issue. Even though our call center is receiving and winning 93% of calls on a daily basis, these missed calls pass away in possibly seventy-five appointments that could have been scheduled, UNSCHEDULED. While virtually GMs might be satisfied with the 93% of calls taken, a solution to missing the other 7% must(prenominal) be founded in order to increase call center productivity; in addition to scheduling advantage providers more clients indeed more money. I would like to add that bandage the service providers here at Robert Andrew produce the profits for this company, without worthy supporter in the call center, service provid ers will be left hand with open books or fe! w appointments daily. This is a elegant speckle in the fact that profit is...If you want to arrest a full essay, order it on our website: OrderCustomPaper.com

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